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Official China Daily Fires at Apple over Warranty Complaints

03-29 14:33 Caijing
The paper criticized Apple’s customer services and accused the company of an “empty and self-praising” response to CCTV’s program.

The official China Daily recently fired at US tech bellwether Apple in pieces of articles days after the state-owned CCTV slammed the iPhone maker over warranty clauses in an earlier TV program.

The paper criticized Apple’s customer services and accused the company of an “empty and self-praising” response to CCTV’s program.

Earlier this month CCTV alleged Apple of treating Chinese consumers unfairly by offering lower levels of service and charging fees for replacing back covers of faulty iPhones.

The state television station broadcast an investigative program in which it exposes companies that harm Chinese consumers on March 15th every year. 

Apple later denied the claims by saying its warranties are "roughly the same" worldwide, and that while Chinese law requires a 30-day warranty on repairs, it offers either 90 days or until the original warranty is up. 

“Apple offers a global warranty period of 1 year - that's the same whichever country you are in.” wrote China Daily in an article. ”But Chinese law states that warranties on computer sales must be at least two years.”

The paper also cited a Chinese lawyer as saying that foreign companies in China should obey Chinese laws and Apple’s warranty clauses apparently violate the nation’s law.

Apple changed some of its warranty clauses under amounting pressure but the move was called by Chinese lawyers as putting “old wine in new bottles”.

One of the former repair terms “Apple is entitled to retain your product until full payment by you of all charges for the repair,” was replaced with “Apple is entitled to retain your product and provide repair services at relatively-low price.”
 
The country’s consumer watchdog Thursday urged actions should be taken against Apple’s overbearing clause which violates consumers’ rights, including adoption of differentiating policies.

The State Administration for Industry and Commerce said it has issued a notice asking localindustry and commerce authorities to enhance legal supervision over Apple's imparity clauses in its warranty policies, according to China Daily.

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